Returns & Refunds
- You have up to 30 days from the date of receipt to return your product for a full refund or exchange, subject to the below:
- If your product/s is unused and unopened and not due to a change of mind.
- If you are eligible for a refund, you will be refunded using the same method as your initial purchase.
- Returns must be accompanied by proof of purchase.
- Please note, if a product has been used or opened we do not offer refunds or exchanges.
- We do not exchange or refund gift vouchers or promotional items.
- If you’re not happy with your order, please tell us – we’ll always try to help you if we can.
- Please discontinue any product that you have had an adverse reaction to.
- Take a photo of the reaction, with date of reaction, product purchase date, and date when you started using the product.
- Contact us via email bookings@samsarabeauty.com.au or by phone 0404 468 680 for further instruction.